Halo Service Desk

Halo Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline and automate support processes, enabling organizations to efficiently manage incidents, service requests, and assets while providing exceptional customer service.

Creating a Halo Service Desk connection

Create the connection by using one of the following methods:

• Username & Password
• Client Credentials

Using Username & Password

To create the connection you need:

• An API Address
• A Client ID
• A Username
• A Password
• A Scope
• A Tenant

Obtaining the credentials

1. On the left-hand panel click on Configuration.
2. Navigate to Integrations -> Halo Service Desk API.
3. Copy your API Address and tenant.
4. Click on View Applications.
5. Create a new application by pressing new on the upper right corner or select an existing application.
6. Make sure that the Authentication Method is set to Username & Password.
7. Copy the Client ID.

Creating your connection

1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
2. Select the Halo Service Desk icon. A dialog box with name of the connection and connection methods appear.
3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
4. Select Username & Password as the method to create the connection.
5. Fill in the parameters:
   • The API Address
   • The Client ID
   • The Username
   • The Password
   • The Scope
   • The Tenant
6. (Optional) Click Test Connection to test it.
7. Click Create connection. The new connection appears on the Connections page.

Using Client Credentials

To create the connection you need:

• An API Address
• A Client ID
• A Client Secret
• A Scope
• A Tenant

Obtaining the credentials

1. On the left-hand panel click on Configuration.
2. Navigate to Integrations -> Halo Service Desk API.
3. Copy your API Address and tenant.
4. Click on View Applications.
5. Create a new application by pressing new on the upper right corner or select an existing application.
6. Make sure that the Authentication Method is set to Client ID and Secret(Services).
7. Copy the Client ID and Client Secret.

Creating your connection

1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
2. Select the Halo Service Desk icon. A dialog box with name of the connection and connection methods appear.
3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
4. Select Client Credentials as the method to create the connection.
5. Fill in the parameters:
   • The API Address
   • The Client ID
   • The Client Secret
   • The Scope
   • The Tenant
6. (Optional) Click Test Connection to test it.
7. Click Create connection. The new connection appears on the Connections page.